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Be happy. Be free. Be better. Reveal your strength. Enjoy. Keep calm. Live your best life. Be just. Experiment. Care. Forgive. Love others. Love yourself.
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Payment and delivery
[01]
WHERE DO YOU DELIVER?

All over the territory of Ukraine
If you've got questions, please visit 13mssn.com or write us hello@13mssn.com

[02]
HOW LONG DO I HAVE TO WAIT FOR MY ORDER?

Typical we send the Order during 3 (three) business days. If any goods were not available at the time of ordering, delivery may be up to 14 working days.
Please note that delivery time refers only to working days, excluding weekends, national and state holidays, force majeure.
We carry out delivery by local or international post services depending on the delivery address, at our discretion. Usually we deliver the following:
- Kiev: Special delivery or Nova Poshta
- Ukraine: Nova Poshta

[03]
SHIPPING COST

The carrier company establishes the delivery price within the territory of Ukraine.

Delivery outside of the territory of Ukraine is carried out by courier services DHL or UPS, or other companies at the discretion of the Seller. Detailed terms of delivery can be agreed upon between the Buyer and the manager during the confirmation of the Order.

[04]
GOODS RECEIPT

DHL, UPS and others delivery is carried door-to-door. A Goods Receipt is confirmation that the goods ordered have been received by the requestor. Also, the goods shall be deemed delivered to the Buyer if the Buyer has allowed representatives of the above mentioned delivery services to leave the parcel at the door without the Buyer's presence. The risk of not receiving package in this case is the responsibility of the Buyer.

[05]
RETURN

For a comfortable return with minimal shipping costs, please follow the instructions of our manager
You can return the product within 14 calendar days of delivery. Аnd therefore please write us to: hello@13mssn.com and specify:
-  return causes
- product photos, if it is damaged or defective
Please note that such product categories are not refundable, no matter what the  product name itself is online:
Leotards/swimwear.
Lingerie: underwear, briefs, tops, leggings, bicycles, sconces, bras, bodysuits.
Jewelry.
We will pay you back the full price of the product reduced by associated costs once we have ensured that the product's appearance, properties and factory labels have been preserved.
The delivery costs paid during placement the order are non-refundable in case of return of product.

[06]
WHO PAYS THE SHIPPING FEE FOR RETURN/EXCHANGE?

The goods return is made at the Buyer’s expense. This means that the Buyer should pay for the delivery when sending the goods back to us. We will deduct the shipping cost from the refund amoun in cause the delivery cost is not paid.

[07]
WHEN CAN I GET MY MONEY BACK FOR THE RETURNED GOODS?

You will receive a refund within 3-14 days of returning the goods to our warehouse. The exact terms depend on your bank and the way you paid for the order.

[08]
I WANT TO CANCEL AN ORDER. CAN I DO THAT?

You can cancel your order at any time by writing to us at hello@13mssn.com.

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